• Installation

  • FTM: Charting Companion is not in the plugins anymore!
  • Charting Companion won't accept my Registration Key (purchased from Software MacKiev)
  • Invalid Key (purchased from Progeny)
  • Clear cache to prevent your browser's cache feature from cheating you. 
  • Can I run Charting Companion from the CD?
  • My anti-virus/browser says you're a virus!
  • How to fix "Another installation is in progress" error
  • Can I run your software on an Apple Macintosh computer?
  • Comment installer Charting Companion avec Avast anti-virus
  • Avast anti-virus: how to install Charting Companion

• Starting Charting Companion, opening files

  • Launching Charting Companion from Family Tree Maker
  • How do I open my data file in Charting Companion?
  • Charting Companion "hangs" when trying to open my file.
  • How do I get started?
  • Do I need other software in order to use Charting Companion™?
  • Looking for (and terminating) instances of Charting Companion
  • How to make sure you're opening the right file with Charting Companion (Legacy)
  • How to make sure you're opening the right file with Charting Companion (PAF)
  • How to make sure you're opening the right file with Charting Companion (FTM)
  • How to export your data out of Ancestry.com

• Charts

  • How do I print out the chart view?
  • There are people missing from my charts.
  • Data Error - His/Her own parent.
  • Fan chart always comes up a blank page.
  • Save screen image turns out black.
  • Why am I seeing duplicate data in my reports.
  • Printing opening view.
  • I'm missing female lines.
  • Emphasizing the direct line with siblings.
  • How do I change the width of the lines?
  • Printed colors are different from screen colors.
  • No outline colors with gradient option?
  • How do I create shades of the same color?
  • Copying and pasting colors.
  • How do I change the subject color in descendant?
  • How do I copy colors?
  • How do I restore chart colors?
  • Can I email reports to family?
  • How do I create a wall chart?
  • Can I change the text at the bottom of the report?
  • What are the diagonal lines in boxes? - Cousin Smart
  • What do the red arrows mean?
  • Can I cut and paste my charts?
  • How can I assign custom colors to an individual in a chart?
  • Chart printing services.

• Books

  • What are Ancestor and Descendant books?
  • Tips for making books.
  • Books - How to create the index.
  • Books show "{xe}" with names.
  • Merging reports.

• Error messages & troubleshooting

  • How to upload files to send to Progeny for troubleshooting
  • How to reset the Charting Companion settings
  • PDF Printer problems
  • How do I know if I have the latest version?
  • Error: "Printer not activated, error code -30"
  • Turning on Debug mode
  • Charting Companion & Windows 10
  • Windows XP "The signature of the certificate can not be verified" (error 0x800960004)

• Web-based versions (CC for FamilySearch, Geni, MyHeritage)

  • 401 Error during sign in.
  • CCFS - Use of F7 with Firefox browser.
  • How to allow Progeny to view your MyHeritage family

• Obsolete Products

  • Legacy Charting vs. Charting Companion
  • I have PAF and PAF Companion. If I have questions, who do I ask?