When Charting Companion operates in Debug Mode, a trace log is created which helps us analyze what's going on, and enables us to fix problems.
To activate Debug Mode, create a special shortcut for Charting Companion.
 Right-click on your Desktop, click on "New ➔ Shortcut":
 Click on "Browse" to search for Charting Companion
 Browse to the folder where you installed Charting Companion, and select the program file, "CC.EXE".
 Click on "Next":
 Give a name to the shortcut:
 Click on "Finish".
 Right-click on your new shortcut, click on "Properties":
 In the line next to "Target", add "/DW" at the end (separated by a blank):
 Click on OK, then double-click on the Debug version of the icon to start a new session.
 Look for the log file and send it to Progeny:
where "userID" is your login ID, and "MMDDhhmm" is Month, Day, hour and minute. Ex: "01191055" is 10:55 AM, Jan. 19.