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Launching Charting Companion from Family Tree Maker

Charting Companion must now be launched from Family Tree Maker. In the FTM menu, click on "Tools ➔ Plugins ➔ Export ➔ Charting Companion".

If Charting Companion fails to launch, please go through the following checklist.

  1. Did you install a new version of Family Tree Maker recently? If so, you must re-install Charting Companion, because CC creates a file in the FTM directory when CC is installed:
    C:\Program Files\Family Tree Maker 2014.1\Plugins\CCplugin.xml
    This file alerts FTM that there is a plugin available. If FTM is installed in a new directory, this Plugin file does not exist, and must be re-created by reinstalling CC.
  2. Is there a file opened in FTM? The plugins will be disabled if no file is open.
  3. Was FTM open or running when you installed Charting Companion? Exit and re-start FTM.
  4. Is the plugin activated? Click on "Tools ➔ Manage Plugins", make sure there is a check mark next to CC.
  5. There was a bug in earlier versions of FTM Beta that caused it to be installed in the following directory:
    C:\Program Files\Software MacKiev\Family Tree Maker 2017
    However, the Registry said that FTM was in:
    C:\Program Files\Family Tree Maker 2017
    The solution is to copy this file:
    C:\Program Files\Family Tree Maker 2017\Plugins\CCplugin.xml
    to this directory:
    C:\Program Files\Software MacKiev\Family Tree Maker 2017\Plugins
    Alternatively, re-install FTM to:
    C:\Program Files\Family Tree Maker 2017
    and re-install CC.
  6. As a last resort, look for this file:
    C:\Users\userID\AppData\Local\The_Software_MacKiev_Comp\FTM.exe_StrongName_seih5jkxwe5jgqf34wadynpglkq344as\22.0.1.1505\user.config
    Where "userID" is your login ID, and "22.0.1.1505" is the latest version of Family Tree Maker on your computer.
    Look for the following lines:
    <Plugin.Settings>
        <setting name="Plugins" serializeAs="String">
            <value>&lt;?xml version="1.0" encoding="utf-8"?&gt;&lt;plugins&gt;&lt;plugin name="CCplugin" active="True" location="E:\Program Files (x86)\3D Family Tree\" dll="FTM2014_MK_32.dll" /&gt;&lt;/plugins&gt;</value>
        </setting>
    </Plugin.Settings>
    Delete this part:
    &lt;?xml version="1.0" encoding="utf-8"?&gt;&lt;plugins&gt;&lt;plugin name="CCplugin" active="True" location="E:\Program Files (x86)\3D Family Tree\" dll="FTM2014_MK_32.dll" /&gt;&lt;/plugins&gt;
    and save the file. Re-install Charting Companion.
  7. If you are unable to launch CC, please send a copy of the following file to Progeny Technical Support:
    C:\Program Files\Family Tree Maker 2014.1\Plugins\CCplugin.xml
    Also, please indicate in which directory CC was installed.

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